FAQs

1. Is the product the same as is shown in the image?

Yes, the exact same!.

2. Can I refund the product if it is damaged/different/defected?

Yes you sure can, we have 30 days money back policy.

3. How long will it take for delivery?

The delivery time will vary depending on-

1) The weight/size of the product.

2) Whether it is an International Delivery or a Domestic (North America).

3) Weekends and major USA Holidays.

4) Availability of stock.

4. How do I cancel my orders before the payment is made?

After logging into your account, go to your shopping cart. Here you will be able to make payment or cancel your order.

5. What are the various payment methods accepted?

At the moment we accept all Debit cards and Credit cards so that the transactions are well protected and secured. All the transactions go through the number one ranked payment gateway i.e PayPal.

6. What happens if I never get the delivery?

We take such matters very seriously and will look into individual cases thoroughly. You will be refunded if we confirm any such thing happening. Please check out our refund Policy.

7. How can I contact you?

You can directly mail us and our team will make sure to revert as soon as possible. Also you can text us via support feature on our website.

8. I am not able to get the discount which is available on your store, what do I do?

Please refresh the page and try to checkout again. If the problem persists, shoot an email and we will fix it (if an automatic discount is applied, you will not be able to add an additional discount using a coupon code).

9. Where do you ship the products from?

We ship from our partnered warehouses and factories that we have been working with since years.

10.Which currency will I be charged in?

USD.

11. Is my personal information going to be safe with you?

Yes. Please check out our privacy policies for more info.

12. Is the checkout on this site safe and secure?

The payment gateway integrated is PayPal which is considered to be number one in the business. PayPal is a reputable company that needs no introduction, with enough security & consumer protection in place to keep you safe online.

13. Will I have to pay the customs for international delivery (outside USA)?

No, everything will be taken care of by our shipping & delivery team.

14. What do you do with the returned products?

They directly go to the heaven AKA the trash! RIP.

15. Are your products cruelty free?

Yes, everything on the site is cruelty-free!

Have other queries?

Send us an email! Our customer service team will be happy to help with any other question you may have!